Frequently asked questions

How do I book my trip?2022-03-30T11:09:30+00:00

There are three ways you can book with us. Firstly, you can visit our shop at 12a Risca Road in Newport, NP20 4JW. Secondly, you can email sales@celtictravel.co.uk. Alternatively, you can call us on 01633 897002.

Do you book school trips?2022-03-30T11:09:30+00:00

Yes, we book school trips and can help you book a tailor-made tour for your school.

Do you offer tailor-made tours?2022-03-30T11:09:30+00:00

Yes we do and you can find out more about them under the group tours section then select tailor-made tours on our website.

Is there a tour guide?2022-03-30T11:09:30+00:00

Tour guides are included in the prices on our pre-made trips. For tailor-made we can add a tour guide if required.

Do we have to pay for the driver?2022-03-30T11:09:30+00:00

No. We cover the cost of the drivers hotel/food if necessary.

Do you take bookings from countries outside the United Kingdom?2022-03-30T11:09:30+00:00

Yes, we take bookings from outside the UK. We have booked trips for out clients from many countries around the globe including Iceland, America, Australia, China and India.

What’s the maximum number of people you can book for?2022-03-30T11:09:30+00:00

We have no limit for the number of people we can book for and in the past we have booked tours for groups with over 200 people in them.

Do you book trips all year round?2022-03-30T11:09:29+00:00


What if I cancel at short notice?2022-03-30T11:09:29+00:00

In most instances flights are non-refundable unless stated otherwise and you will not get your deposit back. If you cancel within 12 weeks of your holiday, then cancellation charges may apply. If you would like to find out more about this, you can read the terms & conditions.

Should I take out travel insurance?2022-03-30T11:09:29+00:00

We strongly advise that you take out travel insurance to cover yourself for medical emergencies, cancellations and Covid cover.

How much luggage can I take with me?2022-03-30T11:09:29+00:00

The amount of luggage you can take will depend on which airline your booking is with, but we can find this out for you during the booking process.

What are your opening hours?2022-03-30T11:09:29+00:00

Our opening hours are 9am to 5pm from Monday to Friday. But we are open for enquiries 24/7 via email and will get back to you normally very quickly.

How can I contact you?2022-03-30T11:09:29+00:00

You can email us at sales@celtictravel.co.uk or call us on 01633 897002. If you’d like to talk to us in person you are drop into our shop at 12a Risca Road in Newport, NP20 4JW.

Do you organise group tours?2022-03-30T11:09:29+00:00

Yes, we do and if you would like to find out more head to the group tours section of our website.

Do you book business trips?2022-03-30T11:09:29+00:00

Yes, and if you’d like to find out more visit the corporate travel section on our website.

When do I have to pay for my holiday?2022-03-30T11:09:29+00:00

When you book your trip, we will take a non-refundable deposit from you then the balance will have to be paid 12 weeks before you travel. If you book your trip less than 12 weeks before your departure date, then the full payment will be due straightaway.

Where is the best place to find information on changes or cancellations to my booking?2022-03-30T11:09:29+00:00

View our terms and conditions. This will go into more detail if you are considering changing or cancelling your booking.

I am unsure of the travel guidance for the destination I’m travelling to. What do I do?2022-03-30T11:09:29+00:00

The best source of information for this is the Gov.uk website which will give you up to date information on local travel guidance and will be the most accurate place to find the information you need before you travel.

Go to Top