Just had to leave this review for a outstanding customer service which I received again today at this travel agency. I normally deal with the owner Allan who has always finds the best holidays prices and places for myself and husband to stay and never disappointed in the 5 holidays that I have booked but this time this holiday was for my son and his girlfriend who had booked in their local town Newport.
My son and his girlfriend been saving hard for the first holiday together over the year working extra shifts and saving hard but as booked Thomas cook was so disappointed when they folded like all Thomas cook customers.
I rang this travel agency 9 o’clock on the Monday morning asking is there anything they can do to help them find another holiday which was in their budget. Ellie could not do enough while also dealing with a number of customers also wanting to still go away for some lovely weather, they had customers queuing and the phone was red hot and Ellie and Allan dealing with all customers very calm. Ellie found a holiday which they are flying out to Lanzarote on wed. Thank you for keeping me updated throughout the day until we finally booked another dream holiday. You always go above and beyond and I would not go anywhere else. Myself and husband will be booking our holiday.